Terms & conditions
Terms and conditions of sale
These general terms govern the contractual relationship between Stelvia and consumers who purchase its products through stelvia.space, in accordance with Spanish Royal Legislative Decree 1/2007 (TRLGDCU), Royal Decree-Law 7/2021 on the warranty of goods, the Civil Code and Law 34/2002 (LSSI-CE).
1. Seller identification
Seller: [PENDING: full name or registered company name, identical to the legal notice]. Tax ID: [PENDING]. Address: [PENDING]. Contact email: [PENDING: customer service email]. Registry data: [PENDING: commercial registry if applicable]. Trading name: Stelvia.
2. Product and symbolic red line
Stelvia sells symbolic commemorative gifts consisting of (a) a digital or physical certificate that associates a name chosen by the customer and, optionally, a dedication, with a real star identified by its coordinates and astronomical catalogue; (b) access to a unique page on stelvia.space; (c) access to the AR experience. THE PRODUCT IS A SYMBOLIC GIFT. The chosen name does not imply any ownership right over the star, is not recognised by the International Astronomical Union (IAU) or any other scientific authority, and is offered as a private act of naming with sentimental and decorative value.
3. Editions and prices
In the current phase Stelvia offers the Digital + AR, Gift + AR and Corporate editions. The Premium + AR edition is not currently available. Displayed prices are final and include applicable VAT; shipping costs for physical editions are shown before order confirmation. Transactions are settled in euros (EUR); availability of other currencies will be announced when operational.
4. Pre-contractual information and order process
Before order confirmation the system displays to the consumer: the essential description of the product, its symbolic nature, the total price including taxes, associated charges, the form and time of delivery, the means of payment, the existence (or motivated exclusion) of the right of withdrawal, and the complaints procedure. The order is placed by clicking the final button labelled «order with obligation to pay» or equivalent, and is concluded when we send the confirmation to the email address provided. Article 97 TRLGDCU is satisfied.
4bis. Dedications and third-party mentions
4bis.1 The buyer is solely responsible for the content they enter as a dedication, whether the dedication remains private (visible only in the certificate) or is shared publicly on Stelvia's star map. The buyer declares and warrants that: (a) they have the right to mention or refer to any persons named in the dedication, either because they are referring to themselves, because they have those persons' consent, or because the reference constitutes a public tribute or affectionate evocation that does not infringe the named person's rights; (b) the dedication content does not infringe the honour, privacy or image of any third party (Spanish Organic Law 1/1982), does not contain sensitive personal data, is not defamatory, does not infringe third-party intellectual property rights, and does not constitute unconsented disclosure of third-party personal data (GDPR/LOPDGDD); (c) where the buyer mentions personal data of a person other than themselves (gift recipient, honouree or other third party), they have obtained or hold a legitimate basis for that processing and assume full responsibility towards that person and any supervisory authority. 4bis.2 Indemnification. The buyer agrees to indemnify and hold harmless Stelvia, its partners, employees and collaborators against any claim, loss, fine, cost or expense (including reasonable legal fees) arising from any breach of the warranties set out in section 4bis.1. 4bis.3 Rights of named third parties and takedown mechanism. Without prejudice to the above, any person mentioned in a public dedication who considers their rights to be infringed may request removal or anonymisation of their name by contacting [PENDING: customer support email]. Stelvia will process the request within 72 hours, evaluating whether a legal basis for removal exists under the GDPR (Arts. 17 and 21) or Spanish Organic Law 1/1982. 4bis.4 Moderation. Stelvia reserves the right to remove or withhold any dedication that, in its reasonable judgement, is contrary to law, harmful to third parties or inconsistent with these terms, without prejudice to the notification and takedown mechanisms in the section above. [PENDING: validation by a qualified lawyer — in particular the legal basis for publishing third-party data and its reflection in the privacy policy]
5. Right of withdrawal
EXCLUSION ON GROUNDS OF PERSONALISATION (art. 103.c TRLGDCU) All Stelvia products incorporate a star name and dedication personalised to the buyer's specifications. They therefore constitute goods clearly made to the consumer's specifications within the meaning of Article 103.c of Royal Legislative Decree 1/2007 (TRLGDCU). Accordingly, the right of withdrawal under Article 102 TRLGDCU does NOT apply to any Stelvia order once the certificate has been generated with the name and dedication provided. ADDITIONAL EXCLUSION FOR THE DIGITAL EDITION (art. 103.m TRLGDCU) In the Digital + AR Edition, digital content is made available immediately and automatically after payment confirmation. Prior to the start of performance, the buyer will give their express consent via the checkbox in the purchase form and will acknowledge having been informed that, by authorising immediate delivery of the digital content, they forfeit their right of withdrawal pursuant to Article 103.m TRLGDCU. PRE-ORDER INFORMATION The above exclusions are communicated to the buyer before order confirmation, in the legal information block of the purchase form and in these Terms & Conditions. Neither exclusion affects the consumer's statutory rights arising from defects or lack of conformity of the product (statutory warranty, Art. 118 et seq. TRLGDCU). [PENDING: validation by a qualified lawyer before operating]
Exception: Corporate orders without personalisation
For Corporate orders where no star name or dedication has been specified and no certificate has been generated, the general 14-calendar-day withdrawal period (Art. 102 TRLGDCU) applies.
Withdrawal form (Annex I TRLGDCU — applicable only to Corporate orders without personalisation)
To [PENDING: company name], [PENDING: address], [PENDING: email]: I hereby give notice that I withdraw from my contract for the sale of the following good/service: ____________. Ordered on ____________ and received on ____________. Consumer's name: ____________. Consumer's address: ____________. Signature (only if submitted on paper). Date: ____________.
6. Delivery
The Digital + AR edition is delivered by email immediately after payment confirmation, usually within minutes. Physical editions ship exclusively to addresses in Spain, with an estimated delivery time of 3 to 7 business days. In any case the maximum delivery time is 30 calendar days from contract conclusion (Art. 109 TRLGDCU). If we cannot meet that period, you may terminate the contract and obtain a full refund.
7. Legal warranty of conformity
As a consumer you enjoy a three-year legal warranty of conformity from delivery, in accordance with Book II of the TRLGDCU as amended by Royal Decree-Law 7/2021. If the product is not in conformity, you may request that conformity be restored (repair, replacement or, where applicable, regeneration of the certificate), a price reduction or termination of the contract, on the terms set out in the law. Digital content (certificate and AR access) is also covered by this warranty under Article 115 ter TRLGDCU.
8. Returns and refunds
Where withdrawal applies, you must return any physical good within 14 days of communicating the withdrawal, in conditions that allow resale where reasonable. You will bear the direct cost of returning the goods, unless we have expressly agreed otherwise or have not properly informed you. Refunds will be made using the same means of payment used for the purchase, at no additional cost. Refunds under the legal warranty of conformity are governed by the specific rules of the TRLGDCU.
9. Changes to the terms
Stelvia reserves the right to modify these terms to adapt to regulatory, technical or service changes. Modifications do not apply retroactively to confirmed orders. New purchases will be governed by the terms in force at the date of confirmation. We will notify substantial changes by email when we have your address.
10. Customer service
For queries, complaints or to exercise withdrawal you may write to [PENDING: customer service email, e.g. hello@stelvia.space]. We commit to respond within a maximum of 7 working days. Filing a complaint does not prevent you from pursuing administrative or judicial remedies.
11. Dispute resolution and ODR platform
In compliance with Article 14 of Regulation (EU) 524/2013, we inform you that the European Commission provides an online dispute resolution platform available at https://ec.europa.eu/consumers/odr. Before resorting to the platform we invite you to contact us to attempt an amicable solution.
12. Governing law and jurisdiction
The contract is governed by Spanish law. Disputes arising from the relationship with consumers residing in Spain are submitted to the courts of the consumer's domicile (Art. 90.2 TRLGDCU). For consumers residing in other EU Member States, the mandatory consumer protection rules of their habitual residence apply pursuant to Regulation (EU) 1215/2012 and Regulation (EC) 593/2008 (Rome I).